We know times are tough but we're here to help! NAV is offering safe virtual solutions for weddings, meetings, and events. Contact us today for more details!

FAQ

Does NAV have a Will Call option available?

Yes, we offer client pick up options to the majority of our smaller orders that don’t require professional installation. Our TV’s are the exception, we do not allow clients to pick up any TV orders as the equipment is fragile and needs to be transported and installed by our trained technicians.

Am I able to pay online and if so is there a credit card processing fee?

Yes, we offer an easy way to secure your event via our online payment link. There are no fees associated with our credit card payments unless your invoice exceeds $10,000.00. Should your invoice exceed that amount a 3% processing fee will be applied to your invoice.

What’s included in the delivery fee?

Our delivery fee includes not only the delivery of your equipment but the installation and removal after the conclusion of your event. This means our team will install the equipment, make sure it’s show ready and that you know how to operate the equipment and feel comfortable before our team’s departure. Delivery fees are based on the location and nature of your event. Please note, labor and additional rigging fees are not included in the delivery. Contact your sales representative at 615-988-4554 with any questions.

Does NAV travel?

Yes! We can service your event surrounding the greater Nashville area or anywhere in the southeast. Contact your sales representative at 615-988-4554 for questions regarding travel.

What should I do if I have an event emergency or after hours request?

We understand event emergencies happen and you need immediate assistance in those circumstances. We offer an after hours emergency number that connects you with a member of our team that can help assist you. 615-988-4554 ext.1

*Please note, this number is for urgent event matters only. For all other questions and quote requests email info@nashvilleaudiovisual.com or call 615-988-4554 and you’ll be directed to the appropriate sales team member.*

Does NAV sell gear?

We are primarily a rental company but we do occasionally sell used gear. Let us know if you are specifically interested in any equipment.

Does NAV still execute decorative draping?

Nashville Audio Visual is just that, an audio/visual + lighting company and while we offered our clients a expansive selection of draping in the past, we’ve decided to focus on what we do best. That being said, we will still be offering production draping, straight walls of draping for weddings and in some decorative options in our preferred venues around town.

Are there any items you don’t offer?

We are often asked if we have staging and backline available for rental. Unfortunately, at this time we do not have those items in-house. We can certainly point you in the right direction with some of our vendor friends in town.

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